FAQs
A warranty may let you return, replace, or repair it if it doesn't work as expected. A product's warranty acts as a guarantee that it will perform. However, not all warranties are equal. A warranty might cover a product for a lifetime or a matter of days.
What is the difference between warranty and return? ›
A return policy is a policy put in place by a retail store, for a defective product or if one purchases a product and decides it is not what they wanted or needed. A WARRANTY is typically a guarantee for a product by the manufacturer, not a retail store.
Does warranty mean you can get a refund? ›
A warranty is a form of guarantee that a manufacturer gives regarding the condition of its product. It also outlines in what circ*mstances repairs will be made or refunds/exchanges allowed if the product does not perform as expected or described.
Am I entitled to a refund under warranty? ›
If things do go wrong, a voluntary or extended warranty may entitle a consumer to have goods replaced, repaired, or to have their money refunded. The terms and conditions of both kinds of warranties set out precisely what consumers can claim, such as whether all repair work or replacement parts are covered.
Can you get a refund on a warranty? ›
As a buyer, it is within your right to cancel an extended warranty at any time. The process may not be simple, but it is possible. Once you cancel your plan, you will receive a refund for the unused portion of your extended warranty's policy.
Does warranty mean free repair? ›
Just because a consumer product comes with a warranty, either written or implied, does not mean the business will fix or replace it in all circ*mstances. There are several different kinds of guarantees for consumer products. Some only cover certain parts or defects, and others expire after a limited period of time.
Can you return a product if you have a warranty? ›
Purchasing a product covered by a warranty can help ensure your peace of mind. A warranty may let you return, replace, or repair it if it doesn't work as expected. A product's warranty acts as a guarantee that it will perform.
What is the rule of warranty? ›
The Basic Concepts:
A warranty is a legally binding commitment forming part of the sales contract which assures the buyer that the product or service is free from defects. A warranty often provides for a specific remedy such as repair or replacement in the event the article or service fails to meet the warranty.
Does warranty pay for everything? ›
Car warranties generally won't cover routine maintenance services like oil changes or damages caused by a lack of regular upkeep. Other exclusions include car parts such as tires, brake pads, wiper blades and light bulbs that degrade due to normal wear and tear.
What to do when a company refuses to refund you? ›
Typically, you would not be entitled to more than the refund of the cost. However, you may want to make a consumer complaint with the state attorney general's office. They will contact the store and take appropriate action. Sometimes a call from the AG's office will motivate better customer service.
If something's gone wrong with an item you've bought, you might be entitled to a refund, repair or replacement. If you have a problem with a used car, you might have a legal right to a repair or your money back.
Does warranty guarantee refund? ›
A warranty is a guarantee or promise made by a manufacturer or similar party regarding the condition of their product. A warranty also refers to the terms and situations in which repairs, refunds, or exchanges will be made if the product does not function as originally described or intended.
What is the difference between a return policy and a warranty? ›
When a customer puts in a warranty request, they don't actually want to return the product. They just want their issue with it fixed – as opposed to other return types (refunds, exchanges, store credit), where the customer's intention is to give back the product because they are unsatisfied with it.
Are there any federal laws that regulate warranties? ›
The Magnuson-Moss Warranty Act is the federal law that governs consumer product warranties. Passed by Congress in 1975, the Act requires warrantors of consumer products to provide consumers with detailed information about warranty coverage.
Can you return something without a warranty? ›
Implied warranties cover products even when there isn't a written warranty, unless the seller gives a written notice that there's no warranty, or marks the product "as is," if your state law allows that. Implied warranties might cover problems a written warranty doesn't.
Does warranty mean repair or replace? ›
Meaning of warranty in English. a written promise from a company to repair or replace a product that develops a fault within a particular period of time, or to do a piece of work again if it is not satisfactory: The warranty covers the car mechanically for a year, with unlimited mileage.
What does it mean when a car is under warranty? ›
A new car warranty, sometimes called a factory warranty, is the car manufacturer's promise to help pay for replacement parts or covered repairs during your specified warranty period, according to Kelley Blue Book. This warranty is usually included in the initial cost of your car.
Is product warranty worth it? ›
One expert from the consumer group, Choice cited by the ABC, believes that 'extended warranties “very rarely” offer value for money. ' She also found that in 71% of the instances where a consumer is offered an extended warranty, the rights under that warranty were misrepresented to the consumer.
